Shopify Plus Support & Maintenance Plans - TheGenieLab
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Shopify Subscriptions Specialists

Shopify Plus Support & Maintenance Plans

Running a Shopify or Shopify Plus store isn’t just about launch—ongoing care and strategic support are critical to ensure speed, security, and scalability. That’s where TheGenieLab’s Shopify Support and Maintenance plans come in. We provide fully managed service-level agreements (SLAs) tailored to your business goals.

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We’ve helped elevate & grow these top brands. We’ve helped elevate & grow these top brands.

We’ve helped elevate & grow these top brands. We’ve helped elevate & grow these top brands.

We’ve helped elevate & grow these top brands. We’ve helped elevate & grow these top brands.

Helping you make your decision.

We offer a full suite of Centra and Shopify eCommerce services, from new website builds, design-only projects, and custom app creation to site takeovers, optimisation advice, and ongoing development support. In our expert hands, you’ll reap the benefits of our design and technical creativity, data-driven decisions, and transparent partnership approach.

Our clients are typically ambitious brands looking to stand out from the crowd without compromising on either form or function. Determined to grow faster, their annual revenue tends to start from £5 million.

Our clients range in verticals from fashion and beauty, homewares and gifts, to sports, food, and drink. Read more about our clients here.

Unsurprisingly, the overall costs will largely depend on the complexity of the eCommerce design and build. After a quick, obligation-free chat about your eCommerce project requirements, we can give you a ballpark starting price for your project. Typically, our design and build projects start at £80,000. From there, we can put together a detailed proposal with specific estimated costs for the whole project (see details on project proposals below).

The length of time from discovery to launch will greatly depend on your specific project requirements. After discussing this with you, we’ll prepare a full proposal that includes timescales tailored to your project. Generally, we typically estimate a nine-month timescale for a more complex project involving a fully bespoke theme.

After contacting us to discuss your requirements, we’ll respond with a detailed proposal covering key areas like:

  • Thegenielab services and processes. We’ll explain what we do, how we do it, and who does it! In short, you’ll know what’s happening at every stage of the project from discovery, design, and build to UAT and launch.
  • Project inclusions. We’ll advise what services are included (like technical and design workshops, frontend build, and data migration to name a few) as well as the specific website pages and integrations included within the project scope.
  • Costs. We’ll give you a clear breakdown of proposed costs for items like the design and build, retainer-only and optimisation services, and fees.
  • Timings. We’ll give you an estimated timeframe for project completion.

We’ll chat through the proposal on a video call so you’ll have the opportunity to meet the team and ask as many questions as you like! Naturally, you’ll need time to process the information afterwards, but we’re on hand for any follow-up queries you may have.

We certainly can! Our growth and optimisation packages - which form your bluprint for success with blubolt and Centra or Shopify - can be tailored to your specific needs and include:

  • Growth packages. We can take over managing your existing website and provide services like website development, design refreshes, and partner recommendations, as well as deliver ad hoc project work. Our thorough onboarding process means you’ll hit the ground running. We’ll organise your website code into our super-sleek blubolt folder structure, whereby each section of your code is broken down into smaller, consistently labelled folders. This becomes our pristine ‘source of truth’ so we can effectively and efficiently manage your website while keeping a clear record of changes. And, crucially, multiple blubolt developers can work on your site without any confusion! Read more about our growth packages here.
  • Optimisation packages. Want to unlock your site's full potential with our expert CRO insights and enhancements? With our entirely in-house team, you’ll enjoy a seamless end-to-end CRO service.

We have flexible working arrangements so our team is based at home and at our fun and friendly office, located on the world-famous Queen’s Square in Bath, Somerset. Spread over several floors of a historic Georgian terrace, it’s the perfect hub for our energetic, creative, and collaborative team. Contact us to arrange a visit!

Read more about us.

Thegenielab has been a trailblazer for beautiful, bold and technically brilliant eCommerce stores since 2001.

Let’s Future-Proof Your Shopify Store

Whether you're looking for expert Shopify Plus support, help maintaining your current theme and apps, or long-term Shopify maintenance peace of mind—TheGenieLab has you covered.

Let’s talk about your support plan today.

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Unlock the full potential of your store with our Shopify retainer services. Get a dedicated team of experts ready to support, optimise, and accelerate your growth—whenever you need it.

Get expert ecommerce support with our monthly Shopify retainer—flexible hours for development, design, strategy, and more, all in one membership.

Big or small, we’ve got a plan that fits your business—backed by our friendly team of Shopify experts. TheGenieLab SLA gives you ongoing monthly support to keep your store growing strong. We’re all about real partnerships, working closely with you to hit your goals and boost your DTC performance.

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